May 02, 2018 Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. For more information, please visit the Workspace app FAQ page. Compatible with. Mac OS 10.11, 10.12, 10.13. Download Receiver for Mac. Download Receiver for Mac. (49.8 MB -.dmg). Apple has a built in versioning system that is available on volumes with the Mac OS Extended (HFS+) file system. Citrix Files mounts your account's files as a volume that does not use this file system format and may trigger this message when closing applications. Versioning on documents is available with ShareFile’s own versioning option.
Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates. If this does not resolve the issue then proceed to the next section. For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix. Missing Root/Intermediate Certificate. Citrix Workspace app for Mac supports the following operating systems: macOS Catalina (10.15) macOS Mojave (10.14) macOS High Sierra (10.13). TIP: Many StreetSmart Edge® menu items are available by right-clicking in the software. To right-click using a single-button Mac mouse, press and hold the CTRL button when you click.There may be additional methods found in the preferences of the device you use (Trackpad, Mighty Mouse, laptop touch pad, etc.).
Symptoms or Error
Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications:
'SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error #: 183'
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
Update to the Latest Receiver Version
- Upgrade to the latest version of Receiver to verify if this resolves the issue.
- If you are using SHA2 certificates then the older version of Receiver does not support these certificate. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.
If this does not resolve the issue then proceed to the next section.
For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix.
Missing Root/Intermediate Certificate
This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.
Complete the following steps to resolve this issue:
Open the Keychain Access in the Applications > Utilities folder:
Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).
Browse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:
Highlight the certificate and select File > Export from the menu bar:
The default File Format should be Certificate (.cer).
Note: You might need to rename the certificate to a .CRT extension for the client to properly identify the certificate.
Save the certificate to the ApplicationsCitrix ICA Clientkeystorecacerts folder (create this folder if it does not exist):
CTX101990 - Error: 'The server certificate received is not trusted (SSL Error 61)' for Receiver Users
CTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for Linux
CTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'...' When Launching Apps with Citrix Online Plug-in
- Receiver for Mac
Citrix For Mac
Symptoms or Error
With macOS 10.13 High Sierra, Apple has introduced a new feature, where user approval is required to load any newly-installed third-party kernel extensions (KEXTs). Citrix Receiver 12.7 for Mac requires Citrix kernel extension to be loaded for Generic USB Redirection to function properly.
If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application, they can go directly to System Preferences > Security & Privacy and Click Allow against Citrix Systems Inc as shown below to allow loading of the Citrix kernel extension:
Users can also go to the Devices tab in Citrix Receiver Preferences and follow the steps as shown below in the screenshot:
In addition, users can also open preferences from the Devices tab on the Desktop toolbar or the USB Devices menu in the main Citrix Viewer menu as shown below: